FAQ's

PROVIDORE ORDERS 

 

How much is delivery?

Orders placed through our Providore include free delivery within 5km radius of Melbourne CBD. 

Delivery within 5-10km radius of Melbourne CBD is $10

Delivery within 10-20km radius of Melbourne CBD is $20

When should I place my order?
We need 2 business days notice please.

Orders for Friday, Saturday and Sunday need to be placed on the Wednesday prior.

Orders for Tuesday need to be placed on the Friday prior.

Orders for Wednesday need to be placed on the Monday prior.

Orders for Thursday need to be placed on the Tuesday prior.

We do not deliver on Monday's at the moment. 

Do you cater to dietary requirements?

Of course! Our platters can be modified to suit most dietary requirements. Let us know when you make the booking and we will do our best to cater to your requirements. 

 

PRODUCT ORDERS 

How much is shipping?

$10 for standard shipping Australia wide. $20 for express Shipping Australia wide. 

When can I expect my order to ship?
All orders placed prior to 5pm, will be posted the next business day. 

Can I cancel or modify my order before it ships?
If we haven't posted it, absolutely! Email hello@theposhpicnic.com.au to modify your order before it ships.

How will I know when my order has shipped?
You will receive an order confirmation and tracking email from us when your item has been posted

Do you ship internationally?

Not yet!

 

What's your return policy?
While we do not accept Returns for ‘change of mind’, we will offer an exchange if the item has been unopened, unused and in the original packaging. Return postage is at the shipping cost of the purchaser.


If your product is faulty, or if the wrong product has been received email us at hello@theposhpalais.com.au and we make things right! 

 

PICNIC BOOKINGS 

How do Posh Picnics work?

  1. Choose your picnic package:

  2. Choose your picnic date and time: breakfast, lunch or dinner

  3. Choose your picnic spot. All of our picnics are delivered to your chosen location and include full picnic set up. See delivery locations below.

  4. We prepare, pack and set up your picnic. 30 minutes prior to the time of your booking time we will message you the exact location of your picnic. 

  5. Arrive and enjoy your Posh Picnic!

  6. At the end of your picnic, we will come back and pack it all up for you. Totally fuss free! 

When should I book? 

Please book 7 days in advance. 

Where do you deliver?

Delivery Locations: Abbotsford, Alphington, Carlton, Carlton North, Clifton Hill, Collingwood, East Melbourne, Fairfield, Fitzroy, Fitzroy North, Ivanhoe, Kew, Melbourne CBD, Northcote, Richmond.

We are always looking to spread our wings. If you're interested in a Posh Picnic but it's not in the listed locations, please contact us.

Do you do corporate events and parties?

Absolutely - they are our favourite! Contact us to chat about your event before you book so we can discuss your hopes and dreams.

 

What are your maximum numbers?

The more the merrier! Our standard maximum is 45 people but please contact us to arrange a larger group.

 

Do you cater to dietary requirements?

Of course! Our picnics can be modified to suit most dietary requirements. Let us know when you make the booking and we will do our best to cater to your requirements. 

 

What happens if it rains?

We have two rainy day options:

  1. We can set up in a sheltered area of the park

  2. Or if it is particularly unpleasant, we can set up at your residence (location dependent) 

We can’t cancel on the day as the picnic fairies would have already begun crafting your picnic.

Can we cancel?

A lot goes into planning and preparing your picnic, but we understand sometimes things change.

Cancellations with more than 10 days notice will be refunded.

Cancellations within 10 days of the picnic date are not eligible for a refund.

We're happy to reschedule your picnic with 7 days notice.

Join us on the socials @ThePoshPalais

Join the Posh Posse
  • Instagram
  • Facebook

©2020 by The Posh Palais.