Shipping and Billing

SHIPPING
We ship to all addresses (incl. PO boxes) within the Australia, via Australia Post. For orders placed prior to 5pm, we will do our best to dispatch the next business day. Although, during busy periods, dispatch can occur up to two business days after the order is placed. 

Once items have been dispatched, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the customers’ responsibility to lodge an investigation with Australia Post. No refunds or replacements will be given for products missing or damaged in transit.

Once your order has been dispatched, your address cannot be amended. Please enter your shipping address correctly at the checkout, or you may be charged the appropriate shipping costs to resend your purchase.

If the product was marked with 'pre-order' at the time of purchase, your item will ship automatically when in stock and you will be sent tracking info once your items have been dispatched.

Items will only be shipped during the business week (Monday to Friday)

Order Confirmation via Email
Once you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please ensure your delivery details are correct.

 

For all orders that are returned due to an incorrect address, you will be charged a fee of $10 for repacking and postage.

If your package is going to a workplace, please include the business name so that it arrives promptly.


All our styles advertised should be in stock. Very occasionally we may unexpectedly run out of a style and if this happens, we will let you know and you can choose to wait until stock arrives or receive a refund or exchange.

 

Delivery Costs and Estimated Delivery Times

 

Standard shipping 
Cost: $10.00

Processing & Handling Time: 2 Business Days Max.

Estimated Delivery Time: 2-7 Business Days


Express shipping

Cost: $20.00

Processing & Handling Time: maximum 1 Business Day

Estimated Delivery Time: 1-2 Business Days for metro areas (+1 Business Day to Western Australia)

 

Please note: We are experiencing a delay in parcel delivery due to COVID-19. Your package may be delayed by 2-5 days due to reduced flights, social distancing requirements and increased demand within Australia Post.

Tracking
You will receive tracking information once your order is dispatched. 

BILLING 

Promo Codes
Offer cannot be combined with any other coupons, promotions or discounts unless otherwise advertised. Limit one coupon per customer per transaction only. Unless stated otherwise, shipping charges are not included in the total discounted amount.

Pricing
We reserves the right to change pricing at our discretion and without notice.

Pre-order Items
All orders that contain 'pre order' and 'in stock' items will be sent once all items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered. Please order carefully, as we do not split orders once they have been placed. 

If you've already placed your order and you require the in-stock item to come first, please contact us to arrange additional shipping to split your order.

Join us on the socials @ThePoshPalais

Join the Posh Posse
  • Instagram
  • Facebook

©2020 by The Posh Palais.